Refund Policy

If you do not select a paid plan before the trial ends, your AI agents will be automatically paused and your account will be restricted. No charge will be made. Your account data is retained for 30 days after trial expiry, after which it may be permanently deleted.

We offer refunds under the following conditions:

• Subscription fees are eligible for a refund if requested within 7 days of the initial charge and the account has not been used significantly during that period.
• Concierge Setup fees or complimentary onboarding assistance included in higher tier plans are refundable only if onboarding has not yet commenced.
• Renewal charges may be refunded if the request is made within 48 hours of the renewal date and the account was not actively used during the new billing period.

Refunds are considered on a case-by-case basis. We reserve the right to assess usage and make a determination at our discretion.

To request a refund, contact our support team at hello@goleadsyncs.com with the following information:

• Your account email address
• The reason for your refund request
• The charge amount and approximate date

We aim to respond to all refund requests within 2 business days and to process approved refunds promptly thereafter.

Approved refunds are returned to your original payment method. Payments are processed by Creem.io, our merchant of record, and refunds normally appear within 5 to 10 business days depending on your bank.

You can also reach Creem.io, our payment provider, directly via their buyer support at creem.io.

The following are generally not eligible for refunds:

• Subscription periods where the Service was actively and substantially used
• Charges for periods falling outside the refund window described in Section 2
• Fees waived, discounted, or offered as part of a promotional arrangement
• Onboarding or setup services where work has already commenced

If you upgrade your plan, the new rate takes effect immediately and your billing is adjusted on a pro-rated basis for the remainder of the current period.

If you downgrade your plan, the change takes effect at the start of the next billing cycle. Downgrades do not result in a refund for the difference in the current period.

You may change your plan at any time from your account billing settings.

For refund-related questions or to submit a request, please contact us: